/ Support

Something not working?

Duck Budget is built and supported by one person. Write in and you will reach the developer directly — usually within two business days.

/ Faster fixes

What to include

The app can fill most of this in for you — use Menu → Report a problem and it attaches your app version and device automatically.

  • What you were doing when it went wrong
  • What you expected, and what happened instead
  • Which screen you were on
  • Your app version and device model
  • A screenshot, if it is something you can see

Please blur or leave out your real balances. A screenshot of the layout is almost always enough, and nothing about your actual money needs to end up in an email inbox.

/ Common questions

Answers

Do I need an account?
No. Duck Budget has no sign-up, no login, and no password. Open it and start. There is no account to create because there is no server to create it on.
Does it connect to my bank?
No, and it never will ask to. Every balance is a number you type in yourself. That is deliberate: no credentials to hand over, nothing to breach, and it works with cash, envelopes, and accounts a bank aggregator would never see.
Where is my data stored?
Your balances, reminders, goals, loans, logged activity, notes, and receipt photos stay in the app's private storage on your device. Only Pro purchase information is sent to RevenueCat and Apple or Google; your money data is never included.
What does 'set aside' actually do?
It records a decision for your savings goal. By itself, it does not reserve money or change any account balance. If you also moved the money between your places, turn on 'I moved the money too' to record that transfer separately.
Why did my balance go down when I recorded a loan payment?
Because that one really spends. Loan payments, logged expenses, and confirmed bills all deduct from the account you picked. Setting money aside is the only one that does not.
Can my balance go negative?
Yes, and the app will let it, without a warning or a red screen. If that is what happened, the app should say so rather than refuse to write it down.
What does 'Spent' count?
Only what you logged. It is not a complete record of your spending and never claims to be — the This month screen names the categories it has nothing for, so an ordered list never pretends to be the whole picture.
I changed my currency and my numbers stayed the same. Is that a bug?
No. Changing currency swaps the symbol shown and converts nothing. Every amount stays exactly as you entered it. Converting your history behind your back would quietly rewrite your own records.
When do reminders arrive?
At 6am on the day something is due, and only if you turned them on in Menu. If several things are due, one notification summarizes the morning. Nothing badges, nags, or repeats.
How do I get my data out?
Menu → Your data → Export my data writes everything to a file you can save or send anywhere. Your records are not locked inside this app.
How do I start over?
Menu → Your data → Delete everything. It asks once, then erases all of it permanently. There is no copy anywhere, including with us, so export first if you might want it back.
Can I see the welcome screens again?
Yes — Menu → Show the welcome again. It replays the welcome flow without touching any of your data.
Does it work offline?
Your money records and reminders work offline. Buying, restoring, or refreshing Pro access needs the store and RevenueCat; a previously confirmed paid entitlement is kept when the network cannot be reached.

Still stuck?

Email me and describe what is going wrong. No ticket numbers, no chatbot — just a reply from the person who wrote the app.

softwaresolutionph@gmail.com

See also: Privacy Policy · Terms & Conditions